Below are the questions we are most frequently asked. If you can’t find your answer here, please contact us.
Purchasing & Membership
What payment options are there?
Currently we can process payments via paypal for membership subscriptions, and via credit card for orders on our website (all payment information is handled securely by WooPayments or ArtsPay).
Please note that we do currently not have facilities to allow for payment via phone, or to issue invoices for payment.
How do I add members to my multi-user membership?
You can add members at the Multi-membership Portal. You have the option of sharing a personalised link with members, or adding them yourself. From this page you can also see a list of current members.
How do I cancel my recurring membership?
You can cancel this in PayPal directly here: https://www.paypal.com/myaccount/autopay/
You can cancel at any time during a cycle, and your membership will remain valid for the rest of that month/year.
There's nowhere to put my card details when checking out?
Our card input field is sensitive to specific plugins and browser configurations. If you’re experiencing issues checking out, you may try:
- Using a different browser to complete your purchase
- Disabling any plugins you may have running
- Clearing your cookies and cache
- Using an ‘incognito’ or ‘private’ window to complete your purchase
- Using your mobile device to complete your purchase
Accessing Scripts
Do you sell hard copy scripts?
APT only sells digital downloads of scripts. This applies to all scripts published by us (APT), Australian Script Centre (ASC), and Australian Plays (AP)
We do refer sales onto Currency Press, our partner, who sells hard copy scripts of their publications.
You’ll be able to tell when you’re leaving our website as the purchase button will clearly state ‘Purchase at Currency Press’.
How do I view my past orders?
To your orders and downloads, please head to the Member Hub and click the ‘orders’ or ‘downloads’ links on the left.
Please note: Orders made prior to 11 May 2022 can no longer be viewed online, but you can request a copy of your receipt by emailing us at hello@apt.org.au.
Where are my downloads?
You can find your downloads at the Member Hub. Simply click the downloads link on the left to view all available downloads.
A download link is also sent with your tax invoice. If you have already downloaded your file, it may be in your device’s Downloads folder.
If you experience any trouble accessing your downloads, please email us on hello@apt.org.au
I bought a copy license but I can't read the script?
Copy licenses are just that – a license to make a copy of a script you already own. Copy licenses do not come with a copy of the script: the script must be purchased separately.
I'm having issues reading scripts
Please ensure you’re logged in prior to reading scripts.
If you’re logged in, please double check your membership subscription is current.
Please note that each subscription has a limited number of times you may read any one script. This is counted each time the page is loaded. For more information, please see our Membership Options. If you exceed this, you may receive an error message reading “Sorry, you have reached the maximum number of views for this script.”
If you are within the number of ‘reads’ allowed for your membership and you still can’t read scripts, please send us an email on hello@apt.org.au.
Production Licensing
What is a production rights enquiry?
All playwrights have the right to decide whether the script is staged, and to receive royalties from their work being put on.
The production rights enquiry process helps us connect you (a producer, teacher, director, etc.) to the person who manages the rights of a work (aka the ‘rightsholder’). This will be the playwright, their agent, or (for playwrights who have passed) a nominated estate manager.
Our production rights enquiry form collects information that is usually needed by the rightsholder to decide if they will approve a license.
What happens when I submit a production rights enquiry?
Our production rights enquiry form collects information that is usually needed by the rightsholder to decide if they will approve a license.
When you submit a production rights enquiry form, we forward that information over to the rightsholder – once we have forwarded your form along, the next person you should hear from is them.
Our form enables rightsholders to reach out to you to confirm a license and arrange the details. If they need any information in addition to what you supply on the form, they will also be able to reach out to you to discuss.
How do I submit a production rights enquiry?
To submit an enquiry, head to the page of the play you would like to stage.
Each play will have a ‘Production Rights’ button below its information – click the example below to enlarge – this will take you to a form to fill out.
If you are enquiring about multiple plays, please fill out a form for each play.
I haven't had a response to my production rights enquiry
We ask you allow 14 days for a response to your production rights query before contacting us.
Please also check your junk folder, in case replies end up there.
If it has been more than 14 days since your enquiry was submitted, please feel welcome to follow up on your enquiry by emailing us at hello@apt.org.au.
Can I just reach out to the playwright myself?
If you already have a way of reaching out the playwright – e.g. they have a contact form on their website – then of course!
We know sometimes the waiting for a reply can be frustrating, and we are happy to send follow-up emails for your enquiry.
However, we ask you to please not ask us for their email, as for privacy reasons we won’t pass along contact details for playwrights or their agents.
